Customers who have a contract with nanhosting are directly subject to these terms and conditions.

Contract

Eligibility for nanhosting

We reserve the right to refuse any requests for accommodation that :

  • Do not correspond to our ethics (inappropriate content, for example)
  • Requiring too much storage space (goes against our target audience)

Prices and currencies

All prices on the nanhosting.ch website are quoted in Swiss francs, net.

Invoices

Invoices will only be sent by email.

Invoicing by email is done once a year during the month of January. If a contract is concluded during the year (e.g. in July), it will be invoiced pro rata until December.

A fee may be charged for domain and hosting management:

  • If the domain is managed by nanhosting, the management fee is at least CHF 1.50 per year.
  • If maintenance is carried out on the hosting (PHP updates, disk space optimisations, …)

Late payments

As soon as the deadline for payment of the invoice has passed (payable at 30 days upon receipt), we will send you a reminder by e-mail allowing you to pay the amount within 15 days.

If this payment deadline is not met, the site will be suspended for 30 days and then permanently deleted. Any loss of data is not the responsibility of nanhosting.

Customer data

All personal data of the customer remains in the possession of nanhosting. They will not be given to third parties.

Duration of the contract

The duration of a hosting contract is one (1) year.

Cancellation of contract

You can cancel your contract at any time. Please send us your request by email (contact@nanhosting.ch) 30 days before the desired termination date. We will reimburse you the remaining amount of your accommodation on a pro rata basis.

After 30 days, your hosting and data at nanhosting will be permanently deleted. Any loss of data is not the responsibility of nanhosting.

Renewal

Renewal is automatic every January 1st. The duration of the contract remains unchanged (1 year).

Subscriptions

Site and subscription (pack)

When you buy a pack, it can host only 1 main domain name.

If you have the NANO pack and the disk space quota is exceeded, we will notify you by e-mail and advise you to upgrade to the SMALL pack or to increase disk space with the PARSEC pack.

Otherwise, you will have to delete cumbersome files within 30 days, otherwise the site will be suspended. nanhosting is not responsible for any loss of data. We will be happy to assist you in any way we can.

Access

After purchasing the NANO or SMALL pack, we will send you directly by email the necessary accesses.

Subscription change

It is possible to switch from NANO to SMALL pack whenever you want. A new invoice will be sent to you with the difference to be paid on a monthly basis until the end of December.

To switch from SMALL to NANO, you must wait until the end of the year to make the change. This change may involve a change in the hosting of your site, nanhosting will advise you accordingly but can not be responsible for any loss of data. To do so, contact us via our form.

Domain name

Purchase of a new domain name

If you want to have a domain name, let us know in the form. We will help you get your domain name. The acquisition of the domain name can be done by us, but is not a prerequisite for our hosting services.

Transfer of existing domain

It is possible to transfer the domain name thanks to the authentication code (authCode) that you can request from your current domain host. Do not hesitate to contact us if you have any doubts.

Website migration

Ask nanhosting

If you wish, we can migrate your site to your hosting for you.

All you have to do is provide us with the following information:

  • Access to your current host
  • Access to the server console (PLESK, CPanel, etc)
  • And if you don’t have a host yet, but already have a site, you just have to send us (via a WeTransfer link for example) your site to be put online with the pack of your choice (NANO or SMALL)

Migration costs

  • If your site is static: one-time fee of CHF 20.00
  • If your site has dynamic content (blog for example): one-time fee of CHF 40.00
  • In case of transfer of existing email addresses, the fees will be calculated on a case by case basis.

The invoice for the costs will be sent after the actual migration. We do not make any request for termination with the current host. However, we are at your disposal to advise you.